KONOS AI REFUND POLICYLast Updated: November 5, 20251. SATISFACTION GUARANTEEAt KONOS AI, we stand behind the quality of our services. We are confident that our
Client Onboarding Automation solution will deliver significant value to your business.
If you are not satisfied with our service, we offer a 30-day money-back guarantee.2. REFUND ELIGIBILITYYou are eligible for a refund if:a) Your refund request is submitted within 30 days of your initial payment
b) You are a first-time customer (this guarantee applies once per customer)
c) You have not yet fully implemented the KONOS automation system
d) You can provide specific reasons why the service does not meet your expectationsYou are NOT eligible for a refund if:a) More than 30 days have passed since your initial payment
b) You have already received and implemented the full KONOS service
c) You have received custom work or additional services beyond the standard offering
d) You are requesting a refund for a renewal or subsequent quarter
e) You have violated the Terms of Service3. REFUND REQUEST PROCESSTo request a refund:Step 1: Contact us at [email protected] with the subject line "Refund Request"Step 2: Provide the following information:
- Your name and company name
- Your invoice or order number
- The date of your payment
- A detailed explanation of why you are requesting a refund
- Any specific issues or concerns with the serviceStep 3: We will review your request within 5 business daysStep 4: We will respond with a decision (approved or denied)Step 5: If approved, we will process the refund to your original payment method4. REFUND TIMELINE- Approval Response: 5 business days
- Refund Processing: 10 business days after approval
- Bank Processing: 3-5 additional business days (depends on your financial institution)Total Timeline: 18-20 business days from approval to refund appearing in your account5. NON-REFUNDABLE ITEMSThe following are non-refundable:a) Services already delivered and implemented
b) Custom work completed beyond the initial scope
c) Fees for additional services or add-ons requested by you
d) Renewal or subsequent quarterly payments
e) Fees for services rendered after the 30-day guarantee period
f) Fees for training, consulting, or additional support beyond the standard offering6. PARTIAL REFUNDSWe do not offer partial refunds. Refunds are all-or-nothing based on the 30-day
money-back guarantee.7. REFUND FOR TERMINATIONIf you terminate your subscription after the 30-day guarantee period:a) No refund will be issued for the current quarter's fees
b) Your subscription will end at the end of the current billing period
c) You will not be charged for future quarters8. SPECIAL CIRCUMSTANCESIf you have special circumstances (e.g., technical issues, service failures, or other
concerns), please contact us at [email protected]. We will work with you to resolve
the issue or discuss alternative solutions.9. CONTACT USFor refund requests or questions about this policy:Email: [email protected]
Website: usekonos.comWe appreciate your business and are committed to your satisfaction.---END OF REFUND POLICY